About IncyteCARES for Jakafi
How can I contact IncyteCARES for Jakafi?
Call us at 1-855-452-5234.
Our IncyteCARES for Jakafi team is available Monday through Friday, 8 AM–8 PM ET.
Do I have to be taking Jakafi® (ruxolitinib) to speak to an IncyteCARES for Jakafi representative?
No. Anyone can call IncyteCARES for Jakafi for general information.
Can any patient taking Jakafi enroll in the IncyteCARES for Jakafi program?
No. Some patients who have been prescribed Jakafi may not be eligible to enroll in the IncyteCARES for Jakafi program or to receive some of the services or support we offer. Contact IncyteCARES for Jakafi for more details and to determine if you’re eligible. Our team can be reached at 1-855-452-5234, Monday through Friday, 8 AM–8 PM ET.
How long am I enrolled in IncyteCARES for Jakafi?
Enrollment in the IncyteCARES for Jakafi program for eligible patients lasts for one year. You can re-enroll each year (we’ll remind you when it’s time!) and can continue to be part of the program for as long as you’re taking Jakafi.
How can I learn more about other patients’ experiences with IncyteCARES for Jakafi?
Watch our videos about real IncyteCARES for Jakafi patient experiences.
Filling Your Prescription
Do I need to call IncyteCARES for Jakafi every month to arrange my delivery of Jakafi?
No. Typically your specialty pharmacy will contact you each month to see if you would like a refill of your Jakafi. If you don’t receive this call, you can call your specialty pharmacy directly or contact IncyteCARES for Jakafi.
What if my insurance changes while taking Jakafi?
Call IncyteCARES for Jakafi about any insurance changes, and we can help you understand your new coverage. We can also determine if you are now, or are still, eligible for our IncyteCARES for Jakafi Savings Program or other financial assistance programs. Your new insurance company may require you to use a different specialty pharmacy to fill your prescription. We can help you change pharmacies if needed and coordinate your medicine delivery from the new pharmacy.
Can I contact the specialty pharmacies directly in place of calling IncyteCARES for Jakafi?
Yes. You can always send prescriptions directly to a participating Jakafi specialty pharmacy. Keep in mind, however, that IncyteCARES for Jakafi can offer helpful services, particularly if you don't have prescription drug coverage.
Can someone call me to remind me to refill Jakafi?
Check with your specialty pharmacy. It may provide a refill reminder service.
What are the specialty pharmacies that can fill a prescription for Jakafi?
Jakafi prescriptions can be filled by these specialty pharmacies. Note that your insurance company may require you to use certain pharmacies to fill your prescription.
Financial Assistance Options
What are the enrollment criteria for the IncyteCARES for Jakafi Savings Program?
To qualify for the Savings Program, patients must meet the following criteria:
- Have commercial prescription drug coverage. Patients insured under federal or state government prescription drug programs—including Medicare Part D, Medicare Advantage, Medicaid, or TRICARE—are not eligible. Patients without prescription drug coverage are also not eligible
- Be a resident of the United States or Puerto Rico
- Have a valid prescription for Jakafi for an FDA-approved use
Read complete terms and conditions here.
For more information, call IncyteCARES for Jakafi at 1-855-452-5234.
How do I enroll in the IncyteCARES for Jakafi Savings Program?
You can ask your prescribing Healthcare Professional, Specialty Pharmacist, or IncyteCARES for Jakafi to check your eligibility and enroll you in the program.
Read complete terms and conditions here.
For more information, call IncyteCARES for Jakafi at 1-855-452-5234.
How long does it take to find out if I’m approved for the IncyteCARES for Jakafi Savings Program?
Once your Healthcare Professional submits your completed enrollment form, or you answer a few questions on a call with an IncyteCARES for Jakafi representative, eligibility is determined right away. If you are eligible, a program member number is typically issued immediately. Either you or our team can share this member number with your specialty pharmacy, so it can be applied to your prescription for Jakafi.
Once I’m approved for the IncyteCARES for Jakafi Savings Program, do I ever have to re-enroll?
No. Your enrollment in the program will automatically renew each year. You do not need to re-enroll. You should, however, contact IncyteCARES for Jakafi if your prescription insurance plan changes, so we can update your information.
What are the eligibility criteria for the Patient Assistance Program through IncyteCARES for Jakafi?
The Patient Assistance Program (PAP) program helps eligible patients who do not have prescription drug insurance and have trouble affording their out-of-pocket costs for Jakafi. No purchase contingencies or other obligations apply.
To qualify, you must:*
- Be confirmed as eligible for and enrolled in IncyteCARES for Jakafi
- Be a resident of the United States or Puerto Rico
- Have a valid prescription for Jakafi for an FDA-approved use
- Meet one of these 3 criteria:
Uninsured
- You have no prescription drug coverage and meet household income criteria
Underinsured
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- You have Medicare Part D and meet household income criteria and additional program requirements
- You have any other type of prescription drug insurance (commercial, Medicaid, etc) but have exhausted or been denied coverage for Jakafi and meet household income criteria
For more information, call IncyteCARES for Jakafi at 1-855-452-5234.
*Terms and conditions apply. Terms of this program may change at any time.
How long does it take to find out if a patient has been approved for the PAP?
Conditional approval for the PAP is provided in 1 to 2 business days after we receive a patient's completed enrollment form. That means patients are approved for a supply of free medicine for 90 days. In the meantime, patients must send us proof of current household income. Eligible patients are fully approved for the PAP when proof of income criteria are confirmed.
What are acceptable documents to prove my income eligibility for the PAP?
You must document your current household income by submitting one of the following: your most recent federal income tax return, your most recent W-2 earnings statement from your employer, or one month of recent pay stubs.
How does conditional approval work for the PAP?
Once we receive your completed PAP enrollment form, you will be given "conditional approval" for the program. This means patients are temporarily approved for the program, for up to 90 days, until we can review and evaluate the financial information (household size and current annual income) you must send to IncyteCARES for Jakafi.
If I am approved for PAP, how long does it last? Do I need to reapply each year?
Yes. If you are enrolled in Medicare but do not have Medicare Part D prescription drug coverage, you are required to reapply for PAP each calendar year. If you are not uninsured and not Medicare-eligible, you are required to reapply each year after your original approval date.
Understanding Insurance Coverage
How long does it take to find out about my insurance coverage for Jakafi?
Once we receive your insurance information, we can research your coverage for Jakafi right away. In most cases, we’ll call you with this information within 2 business days. If there is a delay, we’ll notify you and/or your Healthcare Professional within that time frame.
Why might there be a delay in my coverage for Jakafi?
Many insurance plans require prior authorization before they will approve coverage for Jakafi. This means they require your Healthcare Professional to send them additional information about your condition and why Jakafi is being prescribed. Based on the additional details, they will determine coverage. In most cases, this extra step delays their coverage approval by just a few days. In the unusual event that your insurance company delays their coverage decision by more than a few business days, we may offer you a free short-term supply of Jakafi through our IncyteCARES for Jakafi Temporary Access Program.
How often does my insurance coverage need to be verified through IncyteCARES for Jakafi?
Your enrollment in the IncyteCARES for Jakafi program lasts for one year. That means you must re-enroll annually by submitting a new enrollment form. At that time, we also have to reconfirm your insurance coverage for Jakafi.
What if my insurance changes?
Please contact IncyteCARES for Jakafi if your insurance coverage changes or is lost or if you have a life-changing event such as a job loss or other change in household income. We can determine any changes in your coverage for Jakafi or your out-of-pocket costs. We can also find out if your specialty pharmacy is still within network for your insurer and can communicate any changes to them. If you need to change specialty pharmacies, we can help with that as well.

Need Help?
Our IncyteCARES for Jakafi team is available Monday through Friday, 8 AM–8 PM ET
Call us at 1-855-452-5234